In your search for a veterinary facility, we believe you should expect high quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.
When you come in for your visit you will be greeted by our client service coordinators at the front desk. They will direct you to our lobby scale if you have a dog, or a techinician will weigh your pet in the exam room if you have a cat or small puppy. If previous health records have not yet been received the front desk staff will ask for them at this time.
You will be escorted in to an exam room and asked to fill out a New Patient Questionnaire. A veterinary technician will come in and ask you questions about your pet's living environment, house training (if a young pet), eating and drinking habits, etc. The doctor will then come in to the exam room and perform the physical exam with you present. While we understand that your pet is most comfortable in your arms, we ask that you allow our trained technicians to restrain your pet during the exam process. This is for your pet's safety as well as our staff's.
Your pet's annual vet check-up will include a total physical exam, with a thorough investigation of your pet's head, body and tail, and all his assorted cavities. Because even the most cooperative pet may not readily go-along with a tooth and gum brushing, an annual cleaning by your veterinarian may be in order. Like you, your pet can lose his teeth due to decay and neglect. It's a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet, but also of notes on things like your pet's elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet's behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain results of your pet's medical tests. Also, if you need to change vets, it's good to have this journal to provide a complete medical history.
Your veterinarian may refer you to a specialist, veterinarians who have completed advanced studies in specialties such as internal medicine, surgery, and emergency care, if your pet must undergo a procedure that requires more precise knowledge and experience.
For your convenience, at the end of your pet's exam your technician will take your payment in the exam room. This allows you to be able to focus on any final instructions and schedule neccessary recheck appointments without having to worry about your pet's security and safety. We will then assist you in carrying your pet, food, or medications to your car if needed.